Our products are distinguished by individual approaches!

Since the foundation of transfer, we have continued to improve our instruments together with our clients - our methods and tools have been tested in practice and have proved to be efficient.
Due to our many years of experience with challenging projects, we attach particular importance to an optimal combination of individually tailored study design and proven standards. As your partner, we accompany you through the new concepts in retail - far beyond the mystery shopping method.


What we offer.
What makes us outstanding.


Where we are.
How to reach us.


Transfer Gebaeude

Founded in 1980, transfer Institute has been an established quality leader in mystery shopping for many years. Since then, we have supported numerous companies from a wide variety of industries around the world in better understanding and meeting the needs of their customers. The added value of structured mystery shopping is obvious: Together with our customers, we create the conditions for optimizing service quality, increasing competitiveness and boosting employee motivation.


Mystery Shopping with added value

We deliver the decisive insights for the success of your salespeople

Why Mystery Shopping with transfer?

Specialist for mystery shopping worldwide

Addtional market research and method competence

Trained, experienced and highly motivated mystery shopper in Germany

Highly professional and committed team

Many years of experience from 35 years of Mystery Shopping in numerous industries

Cooperation with similarly structured specialist institutes worldwide (projects in more than 60 countries)

Modern online tool for efficient test execution and timely reporting

© Copyright 2019 transfer GmbH. All Rights Reserved.
transfer GmbH - Marktforschung und Mystery Shopping - Daimlerstraße 13 - 85521 Ottobrunn